Resumo

CONCEICAO, Roberta Dalvo Pereira; FRAGA, Thayana F.  e  CONCEICAO, Marcelo Pereira da. Professional Qualifications: a comparative view between hotels of the first district of Petropolis - RJ. Rev. Tur. Anál. [online]. 2016, vol.27, n.1, pp.178-206. ISSN 1984-4867.  http://dx.doi.org/10.11606/issn.1984-4867.v27i1p178-206.

The aim of this study is to present an overview on the topic of professional qualifications in the accommodation means the first district of the city of Petrópolis-RJ. The method used was the qualitative approach with descriptive design were initially contacted 32 managers (7 hotels and 25 inns), located in the first district area of the city of Petrópolis-RJ, but only four projects have agreed to participate. After this selection was applied a semi-structured questionnaire to the occupants of general manager positions, receptionist and maid / o in order to lift procedures geared towards professional qualifications adopted by the establishments. Through this research was possible to identify, among other results, that there are some initiatives in the surveyed establishments that value the importance of professional qualification. However, it is still worrying the lack of qualified professionals in Petropolis lodging facilities and the lack of interest of employees now stabilized in improving their knowledge.

Palavras-chave : Professional qualification; Hotel organizations; Petrópolis-RJ.

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