Resumo

CARDOSO, Sueli Marinato Abreu; CASTRO, Carolina Lescura de Carvalho  e  CARVALHO, Caroline Araújo de. HOSPITALITY: INCLUSION OF PEOPLE WITH DISABILITIES IN THE HOTEL INDUSTRY. Tur., Visão e Ação [online]. 2016, vol.18, n.3, pp.528-556. ISSN 1983-7151.  http://dx.doi.org/10.14210/rtva.v18n2.p528-556.

This paper investigates the existence of hospitality practices at a hotel business, which can be considered actions of inclusion of people with disabilities in the work environment. An exploratory, qualitative survey was carried out in April 2015, at a hotel in the city of Rio de Janeiro, Brazil. This survey focused primarily on the hotel’s Human Resources sector and its disabled employees. Analysis of the interviews led to the identification of three categories: exclusive insertion, weaknesses of the Human Resources department, and subtle discrimination. It was concluded that the company practices insertion more than the actual inclusion of the employees with disabilities. It is also clear that the company still needs to improve its hospitality practices, because the prejudices are clear, even if subtle. It also lacks the understanding that people with disabilities have great potential, and can make a significant contribution to the success of the business.

Palavras-chave : inclusion; hospitality; disabled people.

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